Welcome to Bay Custom Embroidery. This policy outlines how personal information may be collected, used, and disclosed when you use our services or visit our website.
Information we collect
Contact information such as your name, email address, phone number, and address.
Order details, including products or services requested from Bay Custom Embroidery.
Payment information processed securely by a payment provider. Bay Custom Embroidery does not store credit card details.
Communication and marketing preferences.
How we use your information
To fulfill orders and provide requested services.
To process payments and help prevent fraudulent activity.
To communicate about orders, updates, and promotions.
To improve products, services, and website performance.
To comply with legal obligations.
Security and third-party services
Bay Custom Embroidery uses appropriate measures to protect personal information, including industry-standard security practices such as SSL encryption for sensitive data. Third-party services used for payments, website management, or related operations may have separate privacy policies.
Cookies and your rights
Cookies and similar technologies may be used to enhance the website experience. You may also request access to, correction of, or deletion of your personal information by contacting Bay Custom Embroidery directly.
Bay Custom Embroidery
958 Geary Street, San Francisco, CA 94109 info@baycustomsf.com
Effective Date: 11/22/2022
Terms and Conditions
By accessing or using the services provided by Bay Custom Embroidery, you agree to these terms and conditions. If you do not agree with them, please do not use the services.
Scope of services
Bay Custom Embroidery provides professional embroidery services, digitizing, and related custom garment services.
Orders and payments
All orders are subject to acceptance by Bay Custom Embroidery.
Payment terms and any deposit requirements are provided before work begins.
An order confirmation is provided once your order is accepted.
Artwork and design approval
Customers are responsible for reviewing and approving artwork proofs before production starts.
Customers must have the right to use any submitted logos, designs, or images.
Bay Custom Embroidery is not responsible for intellectual property infringement caused by customer-submitted artwork.
Turnaround, quality, and confidentiality
Estimated turnaround times are shared at order confirmation and may change due to unforeseen circumstances.
Products are inspected before delivery, and identified defects will be addressed promptly.
Customer information and designs are treated as confidential and used only to provide the agreed services.
Bay Custom Embroidery
958 Geary Street, San Francisco, CA 94109 info@baycustomsf.com
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