Bay Custom Embroidery

Shipping Policy

This Shipping Policy applies to blank hats and blank retail products purchased from Bay Custom Embroidery.

Order processing

Orders are processed after payment is received and product availability is confirmed. Processing time may vary based on stock availability, order size, holidays, and current workload.

Shipping time

Shipping time begins after the order has been processed and shipped. Delivery time depends on the carrier, destination, weather, holidays, and other conditions outside our control.

Shipping cost

Shipping costs may vary based on package size, package weight, destination, carrier rate, shipping speed, and order quantity. Shipping charges may be shown during checkout or confirmed before order completion.

Customer address responsibility

Customers are responsible for providing a complete and correct shipping address. Bay Custom Embroidery is not responsible for lost, delayed, or returned packages caused by incorrect addresses, missing apartment or suite numbers, wrong ZIP codes, customer unavailability, carrier delivery problems, or package theft after delivery.

Returned packages

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order is reshipped.

Lost or damaged packages

If your package is lost or damaged during shipping, contact us as soon as possible. Please provide your order number, customer name, tracking number if available, and photos of any damage. We may assist with carrier claim information, but final carrier decisions depend on the shipping provider.

Local pickup

Local pickup may be available when approved by Bay Custom Embroidery. Pickup details must be confirmed before the order is completed.

Contact

For shipping questions, contact Bay Custom Embroidery at info@baycustomsf.com or call (415) 650-8260.